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OPERATIONAL AREAS

At UK Versity, we've clearly distinguished between the roles of student recruitment and admissions. The Student Recruitment Department engages in activities such as outreach and open days to attract potential applicants.

 

Meanwhile, the Admissions Department, in collaboration with the Academic Division, manages the application and selection process up to enrolment. In line with the QAA Quality Code, our admissions, recruitment, and widening access practices align with UK higher education standards. These practices are crucial in setting the stage for a student's successful educational journey.

QAA Quality Code Expectations

For Standards:

  • The value of qualifications awarded to students at the point of qualification and over time is in line with sector-recognised standards.

  • Effective admissions, recruitment and widening access policies and procedures enable providers to recruit students who are capable of meeting the required standards for their course.

For Quality:

  • From admission through to completion, all students are provided with the support that they need to succeed in and benefit from higher education.

  • Admissions, recruitment and widening access sets the tone of engagement for a student with their provider and the wider sector. Therefore the support a student receives from pre-entry to enrolment will be instrumental in laying the foundations for a successful educational experience.

 

Complaints 

Complaints regarding admissions are addressed to the head of compliance using a specific form, and appeals can be made to the Head of Compliance at admission.complaints@ukversity.co.uk

 

The complaint must come from the applicant and must be submitted within one month of the conclusion of the admissions process against which the complaint is being made. A response will be provided to the complainant within 14 calendar days of receipt of the complaint.  If the applicant is not satisfied with the response they receive, they may appeal this decision.

 

Appeals 

If an applicant is not satisfied with the response received following their complaint, they can submit a written appeal to the Head of Compliance by letter to: Head of Compliance, UK Versity, 3 Universal Square, Devsonshire Street North, Manchester M12 6JH

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